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Return Policy

Returns and exchanges must be authorized in advance. Please inspect the item immediately after you receive it. Returns are accepted within 30 days from the original purchase date. Please email : info@eastshoremedical.com for returning request . We will send your RETURNING FORM with returning instruction .

Customer must return the items in original condition with all factory package. RETURNING FORM must be enclosed in the returning package .The buyer is responsible for all of the return costs. A 15% restocking fee may be applied if the return item(s) is not in its original condition. If a refund is issued, please allow 2-3 weeks for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If the item is not offered free shipping ,shipping and handling charges are not refundable. If it is free shipping item , customer receives full refund.

Non-Returnable items :

Ultrasound gel , Electrodes Gel , disposable electrodes ( if opened ).